Returns and refunds

Customers in the UK and the EU have the right to cancel within 14 days of receiving their order, without giving a reason. For an order delivered in several parcels, the period starts when the last one arrives.

1. Email support@peeurope.co.uk with your order number and the items you are returning, or send us the cancellation form below.
2. We reply with your returns reference and the address to send the parcel to.
3. Send the items within 14 days of telling us, with all accessories and, where possible, the original packaging.
4. We refund you within 14 days of receiving the items or your proof of postage.

Please use a tracked service and keep your proof of postage: items are your responsibility until they reach us.

• We refund the price of the items and the standard delivery charge you paid. If you chose a more expensive delivery option, we refund the standard rate.
• The refund goes to the payment method you used, in the currency you paid.
• You pay the cost of sending back items you no longer want.
• We may reduce the refund if an item's value has fallen because it was handled more than needed to check it works, for example if it has been installed and shows wear.

If an item arrives damaged, is not what you ordered or develops a fault, contact us with your order number and a short description or photo. We pay the cost of returning it, and you can choose a refund, repair or replacement in line with your statutory rights. See our warranty and the faulty products section of our terms.

The right to cancel does not apply to sealed items that cannot be returned for health or hygiene reasons once unsealed, such as in-ear products, where the seal has been broken. This is stated on any product it applies to.

Please send returns to the returns address we give you when you contact us, quoting your returns reference. Do not send returns to our registered office, which is used only for statutory correspondence.

You may copy and send this form, but you do not have to use it.

To Prime Enterprise Europe Ltd, support@peeurope.co.uk:
I hereby give notice that I cancel my contract of sale of the following goods: [items]
Ordered on [date] / received on [date]
Order number: [number]
Name: [your name]
Address: [your address]
Date: [date]